Airlines
Customs outage causes chaos, backups at airports usatoday
People returning home from the New Year's holiday weekend were being processed at international terminals by hand at some airports, resulting in long lines and short tempers. Travelers reported issues in Chicago, Boston, New York City, Baltimore, Miami and Atlanta, among others.The outage lasted for four hours, the Customs agency cbp.gov said in a statement late Monday, before the system was up and running again.
"I've never seen anything like it," [Michelle Sencibaugh, a K-12 teacher in St. Louis] told USA TODAY. "No one was giving us direction. They didn't tell us what was going on. It was just a herd of people."